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What a recent trip to Helsinki taught me about designing community spaces

Helsinki is a place that is surely fun to say, but I admittedly didn’t know much about before visiting. Normally, when I travel, I like to know something about the place or at least have a couple of friends there that I could lean on for some insider tips. This time I was flying blind. I literally knew almost nothing about Finland or let alone Helsinki. Aside from the fact, the sun sets...

6 Lessons Learned from My First-Time Speaking at a Large Conference

Public speaking is scary. Talking in front of large amount of people or being the center of attention isn’t necessarily my thing. I also admittedly talk fast and wasn’t blessed with the natural charisma of awesome public speakers that I look up to like Brene Brown, Gary Vaynerchuk and Scott Stratten. Yet, I’m not one to succumb to my fears often. When you give into your fears, you stay in your...

The Breakout App of SXSW 2016: Snapchat???

A photo posted by Jessica Malnik (@jmalnik) on Mar 12, 2016 at 6:26pm PST Before SXSW every year, all the tech media sites and A-list bloggers talk about what will be the breakout app or site. It started after Twitter debuted and stole the show at SXSW in 2007. Then, Foursquare did this in 2009. In 2012, all the talk was about Highlight. Highlight was essentially Foursquare on steroids and...

Managing and Scaling a Team of Volunteer Community Moderators

I was chatting with my friend and fellow community professional, Patrick O’Keefe, the other day. Patrick has been managing online niche communities since 2000. Most notably, KarateForums.com, and also is the founder of the Managing Communities blog and the Community Signal Podcast. Needless to say, when I have a question or want to get feedback on how to handle a specific type of community issue...

75+ Useful Tools For Community Managers and Content Marketers Under $100

There’s no shortage of tools out there for community managers and content marketers. With new tools being added everyday and even more existing ones being updated, it can be hard to keep track (let alone know) which one to use. I created a list by category of some of my favorite tools. All of these tools are priced under $100 per month. Many are even free or have a freemium version. Social...

Best Career Advice For Community Managers

I’m lucky enough to have a few mentors in my career that have taken me under their wings and shared some awesome pieces of advice with me. I received this best piece of advice a few years ago. I’m only just now realizing how powerful and helpful it really is.  Ready for it. Your ultimate career goal should be to find a way to remove yourself from all the current tasks you are working on. On...

New To Community Management? 15 Community Pros Share Their Best Tips For Brand New Community Managers

I stumbled into community management purely by accident about 6 years ago. I didn’t go to college for community management or marketing or even public relations. (I was a journalism major if you were curious). In fact, when I was 21, I still thought I wanted to be a newspaper editor. Thankfully, I had enough foresight to realize that working 80 hours a week writing mainly obits and stories about...

Why Community Managers Should Leverage The 80:20 Principle

A fellow community manager and friend, Carrie, wrote a great post not too long about community manager self care. In this post, she includes a bunch of tips for how to fend off burnout. This list is excellent and includes several suggestions including regular exercising, taking at least 30 minutes of “me-time” every day, taking a break when you are feeling stuck, and journaling. I couldn’t help...

Why Your Company’s Instagram Account Is Not A Community (And Why That’s Okay!)

Many companies – and social media managers- are quick to call their social media accounts their community. In 99% of cases, this simply isn’t the case. Social media sites – like Instagram- are networks not communities. That’s perfectly okay. Both networks and communities serve super useful purposes. It’s when you confuse one for the other that’s where you can run into problems, as...

5 Tips For Building Strong, Branded Communities

All the right vibes. // Photo via @sarawassphoto at @cielonyc. A photo posted by DAYBREAKER (@dybrkr) on Mar 26, 2015 at 7:43am PDT Community isn’t a new phenomenon. It’s been around for centuries, well even since the caveman days. Our ancestors relied on community building to hunt, eat, and survive.  I think sometimes as community managers we get so bogged down on the day to day tactics of...