From main stage talks, panels and workshops to interactive webinars, podcasts and live Google Hangouts on Air,  I have extensive experience both on stage and behind the scenes.

I’m available to speak on a variety of community strategy and management topics including:

  • Measuring your online community
  • Social Media and Forum moderation
  • Recruiting and onboarding new members to your online community

“Jessica’s presentation hits on a key truth about customer service communities that many companies are unaware of or actively ignoring. This should be recommended viewing for anyone with a customer service community.”   – Evan Hamilton, CMX’s Head of Community 

Conferences / Events / Podcasts:

Swarm Conf
CMX Summit
Why I Social Podcast – Episode 76  (May 2016)

CMX Summit 2016
I gave a lightning talk to 300+ community professionals on choosing the right KPIs for your customer support community.

Let’s chat?

Ready to get started? Let’s chat. 
(Don’t like contact forms? You can also email me directly at jessica@jessicamalnik.com)