From main stage talks, panels and workshops to interactive webinars, podcasts and live Google Hangouts on Air,  I have extensive experience both on stage and behind the scenes.

I’m available to speak on a variety of community strategy and management topics including:

  • Social Media and Forum moderation
  • Recruiting and onboarding new members to your online community
  • Measuring your online community

“Jessica’s presentation hits on a key truth about customer service communities that many companies are unaware of or actively ignoring. This should be recommended viewing for anyone with a customer service community.”   – Evan Hamilton, CMX’s Head of Community 

CMX Summit 2016
I gave a lightning talk to 300+ community professionals on choosing the right KPIs for your customer support community.

Community Manager Appreciation Day Panel (CMAD)

Here’s a full content recap of a Live Google Hangout on Air I was on around onboarding new community members. 

Podcast Features

Why I Social Podcast – Episode 76  (May 2016)

ConferoCast Regular Contributor 

I was featured as a regular panelist, alongside David Dewald, Ally Greer, Jenn Pedde and Nick Cicero on this weekly community manager podcast in 2014 and 2015.

Conference Organization

I have organized events and/or produced extensive content at:

  • SXSW – 2012, 2013, 2014, 2016
  • CMX Summit – 2015, 2016
  • Social Media Week NYC 2011 and 2012
  • Internet Week NYC 2011
  • Advertising Week NYC 2011 and 2012
  • Feverbee SPRINT 2014 – San Francisco

Online Events and Webinars

Over the last 4 years, I’ve organized and produced dozens of Google Hangouts on Air, Facebook chats, Twitter chats and webinars with several B2B brands and small businesses.

Let’s chat?

Ready to get started? Let’s chat. 
(Don’t like contact forms? You can also email me directly at!)